Your Time Is Your Money. Let us help you maximize it!
Halak Consulting LLC helps small to medium size businesses achieve productivity and profitability. We help firms identify problem areas and propose solutions that meet the firm’s requirements. We work with clients to define their business goals, analyze current business infrastructure and identify nonexistent business processes. With a methodical implementation of new solutions, our clients realize true business gains.
Salesforce.com -is the leader in customer relationship management and cloud computing. CRM is about managing your customer relationships including potential clients. It comprises of all your business processes and people to achieve customer satisfaction with the help of leading cloud based technology. Sales Cloud 2 gives your firm the ability to focus on what is important from customer acquisition to customer support.
Service Cloud
Customer service for the Social Enterprise
Delight customers with faster, more responsive service across every channel–from the contact center to customer social networks.
Service and engage on social media
Make service agents more productive
Reduce service costs
Customer and employee social networks transform customer service
With salesforce.com's customer service software solution, the Service Cloud, you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.
See everything the Sales Cloud offers below.
Chatter
Chatter is a secure and private employee social network. Help agents collaborate across tiers and with experts throughout the company.
Marketing and leads
Get everything you need for a productive contact center and happy service agents.
Social Communities
Create vibrant social communities to help customers help each other.
Social Media
Know your customers' social profiles and resolve cases in social media.
Knowledge
Deliver the right answer the first time–on every channel.
Live Agent
Do your customers hate to wait? Deliver real-time service with integrated Web chat.
Customer portal
Create engaging self-service websites customized for your company's brand.
Analytics
What you don't know can hurt you. Get the insight you need to keep your customer service operation performing at its best.
Email
It's easy to provide lightning-fast service when you have these email tools at your fingertips.
Search
Make sure your customers find the answers they need when searching the Web.
Partner Management
Work together easily and everyone wins; your customer service is more cost-effective and faster.
Mobile
Chatter is a secure and private employee social network. Help agents collaborate across tiers and with experts throughout the company.
Approvals and workflow
Streamline your processes with easy-to-use visual tools.
AppExchange
Discover hundreds of apps that will extend the Service Cloud and increase your success.
Contracts and entitlements
Easily track service milestones and entitlements and meet your service agreements.
